1. What types of cookies and breads do you offer?
We offer a rotating menu of fresh-baked cookies including red velvet, toffee, and semi-sweet chocolate chip, as well as artisan breads like focaccia, sourdough, and old-fashioned loaves. The menu is every changing as we add and expand and will include seasonal options.
2. How do I place an order?
You can order directly through our website or by contacting us via email ([email protected]) or Instagram DM (www.instagram.com/cookiesandcrusts) For custom orders or bulk requests, please reach out directly.
3. Do you offer shipping?
Yes! We ship our cookies nationwide. Breads are available for local delivery or pickup only to ensure freshness. Shipping fees are calculated at checkout or included in your invoice.
4. When will I receive my order?
Orders are typically processed within 1–3 business days. Shipping times vary by location but are usually 2–5 business days. You’ll receive tracking info once your order is on its way.
5. How should I store your cookies and bread?
Cookies stay fresh for up to 6 days in an airtight container at room temperature. For longer storage, freeze them. Breads should be stored in a cool, dry place or frozen for freshness.
6. Do you offer gluten-free or vegan options?
We’re working on it! At the moment, our menu does not include gluten-free or vegan items, but we hope to expand our offerings soon.
7. Can I request a custom order or flavor?
Absolutely! We love custom requests. Email us or send us a message on social media to chat about your vision.
8. Do you cater events or offer party boxes?
Yes! Cookies & Crusts offers catering for small events, party boxes, and gift sets. Contact us to discuss your needs and get a quote.
9. What’s your refund or cancellation policy?
Due to the nature of our products, all sales are final. If there’s an issue with your order, please reach out within 48 hours and we’ll make it right.
10. Where are you located?
We’re a small-batch bakery operating in Connecticut. Pickup and delivery options are available for local customers.